Managed Services and Custom Solutions for teams that need operational control.

What it is

Design and day-to-day management of operational queues, triage paths, escalation logic, and SLA policy execution.

When it is a fit

You have high inbound volume, inconsistent ownership, repeated escalations, or manual triage work that slows response quality.

Typical timeline

3-8 weeks for baseline setup, then ongoing managed cadence

Deliverables

• Queue architecture and ownership map
• SLA and escalation rulebook
• Operational runbooks and exception workflows
• Monthly service performance review pack

What success looks like

• First response time reduced by [X%]
• Queue reassignment rate reduced by [Y%]
• SLA breach rate reduced by [Z%]

What it is

API and dataflow engineering with resilient orchestration, retry patterns, dead-letter handling, and audit logging.

When it is a fit

Integrations break silently, data arrives late, and teams rely on manual reconciliation to keep operations moving.

Typical timeline

4-10 weeks depending on system landscape complexity

Deliverables

• Integration inventory and criticality model
• Monitoring and alerting architecture
• Retry, idempotency, and exception handling patterns
• Reliability dashboard and incident runbooks

What success looks like

• Mean time to detect failures reduced by [X%]
• Manual reconciliation effort reduced by [Y hours/month]
• Integration incident recurrence reduced by [Z%]

What it is

Governed KPI/SLA reporting systems using semantic models, role-based dashboards, and documented metric definitions.

When it is a fit

Leadership reporting is slow or inconsistent, and operators do not trust dashboard numbers enough to use them daily.

Typical timeline

4-12 weeks for initial reporting stack deployment

Deliverables

• KPI/SLA dictionary and governance model
• Power BI semantic model and curated datasets
• Operator, manager, and leadership dashboard suite
• Release workflow and reporting ownership cadence

What success looks like

• Reporting prep time reduced by [X%]
• Metric discrepancy incidents reduced by [Y%]
• Dashboard adoption rate increased by [Z%]

What it is

Human-in-the-loop AI workflows for classification, extraction, draft response generation, and decision support with guardrails.

When it is a fit

Teams need faster triage and context assembly but must keep policy compliance, quality controls, and auditability.

Typical timeline

4-10 weeks for high-impact workflow deployment

Deliverables

• Intent and extraction taxonomy design
• Confidence thresholds and fallback logic
• AI-assisted queue or agent workflows
• Model governance and quality monitoring framework

What success looks like

• Touches per transaction reduced by [X]
• Triage cycle time reduced by [Y%]
• Escalation miss rate reduced by [Z%]

What it is

Address intelligence and territory analytics across GIS layers, polygon logic, and field operations performance reporting.

When it is a fit

Teams have conflicting territory definitions, unclear serviceability outcomes, or weak visibility into regional field performance.

Typical timeline

5-12 weeks depending on geospatial data readiness

Deliverables

• Address normalization and enrichment pipeline
• Polygon and territory governance model
• Field performance dashboards and exception views
• Geospatial audit and data quality controls

What success looks like

• Serviceability decision accuracy improved by [X%]
• Dispatch exception rate reduced by [Y%]
• Regional visibility latency reduced by [Z%]