38%
Reporting cycle reduction
Telecom construction status reporting moved from fragmented updates to daily leadership visibility.
GIDE Solutions
Systems that keep operations moving, even when complexity spikes.
We design, build, and run workflow systems across Microsoft, Power Platform, Azure, and Google Cloud so teams can reduce cycle time, improve quality, and operate with clear ownership.
How GIDE delivers outcomes in complex operations
Hero video module for future Synthesia walkthrough.
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- Operator-first workflow design
- Reliable integration and reporting foundations
- AI-assisted operations with governance guardrails
Built for teams with high operational complexity.
Automation Integrations Reporting AI Enablement Operational Workflows Governance
Outcomes
Measured gains from production deployments.
52%
Correction reduction
Timesheet and approval workflow controls reduced payroll corrections and rework effort.
70%
Reporting prep improvement
Portfolio reporting moved from manual export cycles to centralized governed analytics.
SLA clarity
Operational governance gain
Queue ownership, escalation logic, and live dashboards replaced reactive manual status tracking.
Featured case studies
Patterns proven in live operations.
Telecom / ISP Customer Operations
AI-Assisted Customer Service Portal on a Shared Mailbox
How a telecom operator can unify email and voice intake, route faster, and improve customer communication with AI-assisted operations.
Read full caseProperty Operations
Portfolio Reporting Modernization: From Manual Exports to Governed Decision Views
Centralizing data pipelines and business rules so property operations leadership can trust portfolio-level reporting.
Read full caseTelecom Construction
Telecom Construction Program: Field Status, Approvals, and Executive Reporting
Consolidating field updates, approvals, and reporting into one operating model for telecom construction delivery.
Read full caseHow we engage
A delivery model with clear outputs each step.
01
Define the constraint
We identify the workflow bottleneck, impacted systems, and target outcomes before selecting tools or writing code.
What you get
- Constraint map with owner-level accountability
- Baseline KPI/SLA and risk profile
- Recommended delivery model and 90-day plan
02
Ship the operating system
We build and integrate production workflows with security, governance, and reliability controls from day one.
What you get
- Production-ready workflow and integration stack
- Role-based queue operations and escalation logic
- Technical documentation and runbooks
03
Run and improve
We stay close to operations, measure results, and tune systems based on live performance, not assumptions.
What you get
- Monthly KPI/SLA and adoption reporting
- Backlog prioritization tied to business impact
- Roadmap updates for the next improvement wave
Products and insights
Reusable patterns plus field-tested guidance.
Product
Customer Service Intake Hub
Unify shared mailbox, voice, and digital intake into one operational queue with AI-assisted triage and SLA control.
View productProduct
FiberAddressIQ
Address intelligence and geospatial enrichment for eligibility checks, serviceability decisions, and territory performance reporting.
View productProduct
Integration Health and Reporting Pack
Monitoring, alerting, and executive reliability reporting for business-critical integrations.
View productInsight
AI Triage That Actually Ships: Classification, Extraction, and Guardrails
A practical approach to AI triage in live operations, focused on measurable outcomes and controlled risk.
Read postInsight
Building Reliable Ingestion: Retries, Idempotency, and Audit Logs
Ingestion reliability is the foundation of operational automation. Here is the practical architecture for retries, idempotency, and traceability.
Read postInsight
Canadian Agriculture in 2026: Trade Uncertainty, Productivity Pressure, and the AI Advantage
Canadian agriculture and agri-food teams face tighter margins and trade volatility. Here is a practical operating roadmap to improve productivity with existing systems and targeted AI.
Read postFinal step
Tell us the constraint. We will map the fastest path to measurable outcomes.
Managed IT services, custom platform build, or hybrid model, we scope for execution speed and operational accountability.