Case Studies

Delivery outcomes from real operational constraints.

Anonymized summaries of how GIDE designs, builds, and supports systems that improve speed, quality, and leadership visibility.

Telecom / ISP Customer Operations

AI-Assisted Customer Service Portal on a Shared Mailbox

How a telecom operator can unify email and voice intake, route faster, and improve customer communication with AI-assisted operations.

  • First response time reduced by [X%] (example placeholder)
  • Touches per ticket reduced by [Y] (example placeholder)
  • Queue reassignment errors reduced by [Z%] (example placeholder)
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Property Operations

Portfolio Reporting Modernization: From Manual Exports to Governed Decision Views

Centralizing data pipelines and business rules so property operations leadership can trust portfolio-level reporting.

  • Monthly reporting preparation time reduced by 70%
  • Portfolio metrics aligned across teams and leadership views
  • Recurring data quality checks automated
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Telecom Construction

Telecom Construction Program: Field Status, Approvals, and Executive Reporting

Consolidating field updates, approvals, and reporting into one operating model for telecom construction delivery.

  • Status reporting cycle reduced by 38%
  • Field-to-finance reconciliation moved to a single source of truth
  • Leadership visibility improved from weekly to daily refresh cadence
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Construction / Field Services

Time and Approvals Platform: Timesheets, Supervisor Sign-Off, and Payroll Export

Replacing ad hoc timesheet handling with a governed approvals workflow tied directly to payroll export requirements.

  • Payroll corrections reduced by 52%
  • Supervisor approval time reduced by 41%
  • Adoption reached full active crew coverage within 6 weeks
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Operations-heavy Back Office

Integration Health Monitoring Rollout: Stabilizing Cross-System Operations

Designing monitoring, retry controls, and alert governance for business-critical API and dataflow integrations.

  • Mean time to detect integration failures reduced by [X%] (example placeholder)
  • Manual reconciliation effort reduced by [Y hours/month] (example placeholder)
  • Operational confidence increased through transparent reliability metrics
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