Products

Productized systems for teams that need speed and control.

These offerings package proven delivery patterns so teams can launch faster without compromising governance.

Customer Service Intake Hub

Unify shared mailbox, voice, and digital intake into one operational queue with AI-assisted triage and SLA control.

  • Shared mailbox ingestion with normalized intake records
  • Twilio voice and voicemail transcription pipeline
  • Intent classification, extraction, and urgency scoring
  • Queue routing rules with SLA timers and escalation triggers
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FiberAddressIQ

Address intelligence and geospatial enrichment for eligibility checks, serviceability decisions, and territory performance reporting.

  • Address normalization and deduplication pipeline
  • Eligibility and serviceability classification logic
  • GIS polygon and territory overlays for operational analysis
  • Exception detection for ambiguous or conflicting records
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Integration Health and Reporting Pack

Monitoring, alerting, and executive reliability reporting for business-critical integrations.

  • API and pipeline health monitoring
  • Retry policy orchestration with dead-letter handling
  • Queue-based incident routing and escalation triggers
  • Audit logging for payload-level traceability
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Ops Workflow Accelerator Pack

Productized workflow patterns on Microsoft Power Platform for intake, triage, approvals, and action tracking.

  • Reusable intake and triage workflow templates
  • Approval routing patterns with role-based controls
  • Action queues and SLA timer governance
  • Dataverse-backed data model for reporting and auditability
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