Telecom field specialist validating fibre infrastructure and premise information in a Canadian community

GIDE / AddressIQ

Know every premise. Reach every customer.

AddressIQ is GIDE’s AI-native operating system for premise discovery, field validation and customer conversion—backed by real people who verify what the data cannot.

Premise intelligence Boots on the ground Leads and assignments CRM-ready outcomes Governed AI operations

The whole offer

One name. One loop. No handoff gap.

AddressIQ is the complete GIDE delivery—from digital address intelligence to pre-fielding, on-site validation, lead management and customer signup.

Buyers do not need to assemble separate products or manage a software-to-field handoff. Field and customer-acquisition workflows are built into AddressIQ, with the same premise record moving through every stage.

Opportunity intelligence

See the opportunity. Rank what comes next.

Turn address, network, parcel and commercial signals into a territory view your team can act on.

AddressIQ can surface newly discovered premises, in-footprint gaps, commercial clusters and expansion candidates—then rank them by the factors that matter to your build and growth strategy.

Illustrative AddressIQ live territory view with fibre routes, parcel intelligence, customer status and a selected new-construction opportunity
AddressIQ / live territory intelligence

303

Premises analyzed

126

Marketable now

+84

Branch yield

Ready

Field validation

Active customer Marketable premise Higher-yield branch New construction

Selected opportunity

Cedar Point Residences

New construction · 72-unit multi-dwelling building

0.4 km

Extension

High

Demand

94

Value

3D site model

Expansion opportunities

Ranked for field review

Value

01

Southwest growth

New subdivision · 184 premises

92
02

East corridor infill

On-network gap · 76 premises

87
03

North commercial cluster

Expansion candidate · 43 locations

81
Illustrative AddressIQ opportunity model. Customer states, construction signals, territory rules, ranking inputs and values are configured for each operator.

Three opportunity patterns

Different gaps. Different next moves.

AddressIQ separates revenue already sitting on the network from the branches worth extending and the developments that need a deliberate expansion case.

Illustrative existing fibre territory with active and marketable premises
Existing network penetration
68%

Active customers

126

Marketable premises

01 · Sell what is already passed

Find the inactive addresses beside active customers.

Use premise-level status to target the homes and businesses already within reach of the existing street route.

Illustrative fibre territory with a recommended higher-yield side branch
Higher-yield side branch
Recommended · 1.1 km
+84

Serviceable premises

76

Per route kilometre

02 · Extend where yield is highest

See which small branch opens the most value.

Rank lateral routes by address density, distance, demand, construction constraints, and operator-defined value.

Illustrative new development outside the existing fibre footprint
No-network expansion
184

New premises

0

Current network

03 · Build an expansion case

Make the unserved development impossible to miss.

Combine parcel, construction, unit count, demand, route distance, and field validation before committing capital.

The AddressIQ operating loop

From source data to a customer on the network.

Every pass through the loop improves the premise database, strengthens the next decision and creates a cleaner path to revenue.

01

Discover

Find the premises your source systems cannot see clearly.

AddressIQ normalizes address records, resolves unit and parent-child relationships, overlays network and parcel context, and surfaces new in-footprint opportunities.

02

Verify

Put people on the exceptions that actually need field truth.

GIDE pre-fields routes, assigns targeted validation work, captures evidence on-site, and feeds every correction back into the governed premise record.

03

Convert

Turn a verified premise into a live commercial opportunity.

The same visit can capture interest, permission, contact details, eligibility and a customer signup—without creating another disconnected sales list.

04

Publish

Send one trusted answer into every system that needs it.

AddressIQ publishes governed address, lead, assignment and outcome data to CRM, billing, GIS, workforce, reporting and the operational stack you choose.

GIDE field representative confirming service availability with a homeowner at the doorstep

Field intelligence

The desktop finds the signal. The field makes it real.

A map can identify a promising cluster. It cannot photograph the route, inspect access, speak with the resident or confirm whether interest is real. GIDE combines the AddressIQ back office with a fully equipped mobile field platform and people who can do that work.

Field representatives collect evidence and customer signals in AddressIQ while AI supports preparation, context retrieval, review and the next best action from start to finish.

  • Walk the route and photograph premise, access, cabinet and construction conditions
  • Speak with residents, answer questions and record consent and level of interest
  • Validate serviceability and field reality against the desktop opportunity model
  • Use mobile AddressIQ and AI support to return evidence, next actions and customer outcomes immediately

A complete revenue operating layer

The tools your telecom team needs—built around the premise.

AddressIQ brings the utility of pipeline management, lead operations, automation, customer engagement, project work, analytics and permissions into one telecom-specific workflow.

Pipeline and leads

01

Move every verified premise toward a commercial outcome.

Track address intelligence, ownership, assignment, customer interest, permission, signup and handoff in one telecom-specific flow.

Automation

02

Turn network and premise signals into the next best action.

Generate targeted work, route reviewed exceptions, surface follow-up and publish approved outcomes without rebuilding the record in another system.

Customer engagement

03

Keep every conversation tied to the serviceable address.

Manage inbound email and phone inquiries with the premise, consent, eligibility, lead and signup context already connected, then synchronize every approved outcome to the systems your team uses.

Projects and mobile work

04

Run the territory, the assignment and the field visit together.

Coordinate routes, assignments, evidence, design inputs and mobile field execution from the same governed operating record.

Reporting and analytics

05

See the commercial and operational story from the same data.

Measure premise counts, field progress, customer interest, permissions, signups, conversion and territory performance without reconciling parallel reports.

Security and control

06

Give each team the access it needs—and no more.

Role-based customer and module access protects network, contact, consent and commercial data while preserving review and decision lineage.

Customer engagement, operated your way

A customer-service layer with people behind it.

AddressIQ can connect the conversation, equip your team, or let GIDE operate the customer response with you.

Start with shared context across inbound email, phone, leads and account systems. Add specialized GIDE representatives or governed customer-facing AI only where the workflow, permissions and escalation model are ready.

01

Connected operations

For teams keeping customer contact in-house

Give every inquiry the full premise story.

Connect approved email, phone, CRM, eligibility, order and account data so every conversation can begin with current address, serviceability, lead and interaction context.

02

AI-assisted GIDE team

Human-led support, accelerated by AI

Add a specialized back office without another handoff.

GIDE representatives can answer email and phone inquiries, qualify leads, explain next steps and record outcomes. Governed AI agents search the connected systems they are authorized to use, assemble the relevant context and help the representative respond quickly and consistently.

03

Customer-facing AI

Configurable automation with human escalation

Automate the conversations that are ready for it.

For approved use cases, AI agents can triage inbound requests or converse directly with customers, complete defined workflow actions and escalate uncertainty or sensitive decisions to a person—with permissions and traceability built in.

The result is one continuous record from first inquiry to answer, qualification, signup, follow-up and downstream reporting—regardless of whether the interaction is handled by your team, GIDE, or an approved AI agent.

Design the service tier

AI-native by design

The system is a tool your team can operate—not a black box.

AddressIQ brings AI into the operating workflow—not just a chat window. Its governed API and MCP architecture is designed to make approved enrichment, discovery, network expansion and workflow actions available while preserving permissions, evidence and human review.

AddressIQ AI / governed actions
human-reviewed
01

“Enrich this address and explain the confidence level”

02

“Find unserved or ambiguous units inside this network polygon”

03

“Build a field assignment for the highest-value exceptions”

04

“Show every premise discovered since the last network review”

05

“Prepare the context for this customer email or phone inquiry”

06

“Create or update qualified leads in the CRM”

07

“Explain why this premise classification changed”

Human review, role-based access and source lineage remain part of the operating model.

Connect your stack

Keep the systems you trust. Add the operating layer built for telecom.

Keep the CRM, GIS, construction, workforce, marketing, billing and BI systems that still serve you. AddressIQ becomes the telecom-specific intelligence and field-to-revenue layer between them.

Map my stack
01

Connect your sources

CRM · email and telephony · GIS · network and parcel data · construction platforms · billing, order and account systems

02

Operate in AddressIQ

Premises · leads · conversations · assignments · routes · evidence · consent · eligibility · signups

03

Return verified outcomes

CRM · customer history · marketing · order management · workforce · BI · planning and audit

Supported connections

Connect customer, telecom construction, email engagement and service-management workflows without turning another vendor into the centre of operations.

Built around your systems

GIDE maps the ownership, authentication, fields and workflow needed to connect the stack you already run.

Governed interfaces

Controlled payloads, reviewed actions and traceable outcomes keep each integration bounded and explainable.

Why AddressIQ is valuable

The value lands in the P&L, the build plan and the audit trail.

More revenue from the network you already built

Find corrected addresses, hidden units and new developments before they remain invisible to marketing and sales.

Fewer wasted truck rolls and design surprises

Send crews forward with better premise, access, route and serviceability context—validated where the data is uncertain.

A premise count leadership can defend

Keep the evidence and lineage behind passed, active, ambiguous and newly discovered premise decisions.

One commercial motion from discovery to signup

Carry the same address record through qualification, assignment, customer engagement and downstream integration.

See your network differently

Start with one territory. Prove the loop.

Bring a network polygon, a premise export and the systems your teams use today. GIDE will map the address-quality risk, field-validation need and near-term commercial opportunity.

AddressIQ premise intelligence interface with network, parcel and opportunity context